Expense categories do not show on mobile app

I appreciate your prompt notification regarding this matter, Nickf1. I recognize that selecting an expense category is essential for accurately entering and managing expense data for your daily business transactions.

The missing expense categories are likely caused by a synchronization issue or an outdated mobile application version. To address this, I'd like to provide several troubleshooting steps to assist you in resolving the problem.

We need to refresh the app data to bring back the missing categories on iOS and Android devices. Here's how to do it on iOS and Android devices: 

iOS: 

1. Go to Settings, then tap General.
2. Tap iPhone Storage, then tap the QuickBooks Online app.
3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

Android:

1. Go to Menu ☰, then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Tap YES to confirm.

We also ensure that your mobile app is updated to the latest version. To do this, open the Google Play Store or Apple App Store on your mobile device and update the app. 

Alternatively, we can uninstall and reinstall the mobile app to solve the issue.

Nevertheless, you can compare the features of mobile apps and review QuickBooks Online on mobile devices to understand the supported features.

Need assistance checking your Profit and Loss data through reports on the mobile app? Browse these helpful articles for step-by-step guidance:

• Run your Profit & Loss report using QuickBooks Online for Android
• Run a Profit & Loss report using the QuickBooks Online app (iOS only)

If you have any further questions about managing data in the mobile app, please don't hesitate to ask. If you have any concerns about your entries, whether in the mobile app or the web browser, feel free to provide more details in your response. I'm here to assist you.