First time did my invoice. My client's accountant made a payment and it is a week since the payment in review. What can I do?

Customer payments get transferred to your account within three business days, mkoda. I can elaborate on the information further and help you handle the In Review fund below.

Please know that the timeframe could take up to five business days for new QuickBooks (QB) Payments accounts. Consequently, the processing could take longer than the usual three banking days.

During this period, your account and transactions are reviewed within the program's policies to ensure the safety of both the payor and the payee. For reference, check out this resource: Find out when QuickBooks Payments deposits customer payments.

Meanwhile, if a fund has In Review status, it means it needs further evaluation or when there's a problem with transferring it. In this case, you'll receive an email notification. It contains details about its progress and how to fix any errors with the deposit.

If you can't find the email, kindly look for it in your spam or junk folders. Nevertheless, I recommend contacting our Merchant Services Team if you didn't get one after checking your email directories. They have the tools to securely check your account, ensuring you receive proper information and assistance regarding this situation.

On the other hand, customer payments received or processed outside of QuickBooks should be entered manually into the system to mark an invoice as paid. For the detailed steps, please access this link: Record invoice payments in QuickBooks Online.

I'm also attaching these articles that can help you improve your invoicing experience in the platform and learn more about the QuickBooks Payments feature:

• Manage invoices - QuickBooks Online.
• QuickBooks Payments FAQs.

You can always reply to this thread if you have more questions about customer payments or need assistance handling your transactions in QuickBooks. I'm available 24/7 to provide guidance.