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February 26, 2022
Question

Has anyone else had this issue? When I try and enter a credit card in the customers account, it says that the number is incorrect when it's not.

  • February 26, 2022
  • 38 replies
  • 191 views
I'm in QBO, under customer information, payment and billing trying to enter the credit card information.

38 replies

March 25, 2026

I know this is sort of a vintage thread, but just in case someone else shows up looking for some answers. My workaround was to make the customer inactive and delete the recurring transaction. Then I was able to add the old customer as a “new customer“ and add the credit card for future use that way.