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JG91
February 22, 2022
Question

Has anyone had an issue with invoice reminders sending twice?

  • February 22, 2022
  • 5 replies
  • 36 views
When I send an invoice reminder from the Invoice dashboard, the invoice updates to show that it was sent twice.

    5 replies

    Giovann_GModerator
    Moderator
    February 22, 2022

    We haven't received any reports of invoice reminders being sent twice, JG91.

     

    One of the possible reasons why it's sending twice is the invoice reminder set up. Let's take a look and see whether there are two invoice reminders set up in the same way. Please follow these steps:

     

    1. Go to the Gear icon and select Account and settings.
    2. From the Sales tab, select the Reminders section to expand.
    3. If there are two of the same reminder, you can turn off the other one. Simply select it and toggle the green button.
    4. Hit Save, then Done.

     

    You can also check this article for more details: Send invoice reminders automatically or manually in QuickBooks Online.

     

    In addition, I've included this handy material for a complete guide in recording sales transactions in QuickBooks Online: Record invoice payments in QuickBooks Online.

     

    I'll be glad to help you again if you have more questions about invoice reminders. Just add the details in the comment section.

    KWAcct
    January 7, 2026

    I guess since I am experiencing this now three years past your post date, QB has not fixed the problem.  What a shocker!

    ZackE_Moderator
    Moderator
    January 7, 2026

    Thanks for getting involved with this thread, KWAcct.

     

    Since you're noticing duplicate invoice reminders being sent to customers, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

     

    You'll be able to reach them while signed in.

     

    Here's how:
     

    1. Use your (?) Help icon.
    2. Go to the Assistant or Search tab.
    3. Enter a question in your Type or Ask Something field, or enter it in the Search questions, keywords, or topics area if you're on your Search tab.
    4. If you're on the Assistant tab, enter "talk to an expert". In the event you're on the Search tab, select Contact Us.


    Be sure to review their support hours so you'll know when agents are available.

     

    If there's any questions, I'm just a post away. Have a great Wednesday!

    KWAcct
    January 7, 2026

    Thanks Zack,

    I have contacted the Customer Care Team a few times about this issue and they have been ZERO help.  I get the stock answers for when they don't know what is causing the problem:  Clear your cache, try incognito browser, try another browser , blah, blah, blah....IT'S A BUG/GLITCH...FIX IT!!

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