I can help you change the price of a service, kellyannvan.
Beforehand, may I know what you mean about the customer for an existing customer you mentioned? Any information and screenshots added will help us resolve the problem.
In QuickBooks Online (QBO), you can modify the sales price of your service item by going to the Sales menu and selecting Products & Services.
Here's how:
Go to the Sales menu.
Select Products & Services.
Choose the item you want to run, and click Edit.
Update the Sales price/rate.
Hit Save and close.
Please know that changing your service price will only affect future transactions.
Additionally, here are some articles that contain information about changing, adding, editing, and deleting the product and service item in QuickBooks: