Let me direct you to the best help handling refunds with Assisted Bookkeeping.
Some criteria should be met before you can avail a refund in QuickBooks (QB). With that in mind, I recommend contacting QuickBooks Online (QBO) Care Team to help you see if you're fit with the refund. Here's how
Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: