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seamusiclover
October 31, 2024
Question

How can I manually enter vendor ACH information without it disappearing?

  • October 31, 2024
  • 3 replies
  • 19 views
How can I manually enter vendor ACH information without it disappearing?

"Every time I manually enter my vendor's ACH account and routing numbers and click 'Save,' I go back to check, and the fields are blank. Has anyone else experienced this, and is there a fix to ensure the information saves properly?"

    3 replies

    C
    Chrea
    Level 1
    October 31, 2024

    Try opening your QBO account on any private/incognito browser.

    K
    KimberlySModerator
    Moderator
    October 31, 2024

    We appreciate you bringing this up here in the Community, seamusiclover.

     

    There's an ongoing investigation regarding the vendor ACH information issue, which disappears after saving. Our product engineers dedicate their time and effort to the necessary fixes to keep everything working as designed.

     

    Currently, we don't have the exact time frame for resolution yet. Hence, I recommend contacting our customer support team so they can add you to the list of affected users. This way, you'll receive timely updates via email regarding the progress of this case.

     

    Here's how:

     

    1. Click Help (?), then proceed to the Search tab.
    2. Select Contact Us and pick Ask about something else.
    3. Enter your concern using simple phrases and keywords, then hit Continue.
    4. Choose how you would kike to connect with an expert: Start a chat or Get a callback.

     

    Please also observe their support hours to ensure you can get in touch with them.

     

    On the other hand, you can scan this material for guidance on scheduling and managing vendor payments: Learn about QuickBooks Bill Pay for QuickBooks Online.

     

    You may return to this thread anytime if you have other questions about modifying vendor information in QuickBooks Online. We're always here to help.

    W
    wearecommonfolk
    March 7, 2025

    Is there any update on this issue? I am having the same problem manually entering the vendor's ACH information. Once I click save, the ACH info fields remains blank in her profile. The vendor was also sent an invite to provide the information herself, but was only receiving an error message.

      L
      landon123
      September 9, 2025

      I'm having the same issue. How does a problem like this persist for months? QBO is really a subpar product.

      Z
      ZackE_Moderator
      Moderator
      September 9, 2025

      Thanks for joining the Community and getting involved with this thread, landon123.

       

      If you've already tried the troubleshooting steps mentioned in this thread, but are still unable to manually enter vendor ACH information without it disappearing, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

       

      They can be reached while you're signed in.

       

      Here's how:
       

      1. Use the Help option.
      2. In QB Assistant, enter your question or topic. You can also access the Search tab and enter keywords.
      3. After searching, in QB Assistant you can type in "Talk to an expert" to get options for expert help. If you're on your Search screen, select Contact us.

       

      Be sure to review their support hours so you'll know when agents are available.

       

      I'll be here to help if there's any additional questions. Have a wonderful Tuesday!

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