If you're unable to see the Create invoice button, we can perform some troubleshooting steps to determine if the issue is related to your browser. You can start by opening an incognito window to prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Safari: Command + Shift + N
Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browser to see if the issue persists.
Once you have created and sent an invoice to your customer, they will make a payment. This guide will help you receive and record invoice payments in QuickBooks Online (QBO), allowing you to connect the payment to the relevant invoice and balance your accounts.
Please don't hesitate to post here in the Community space if you have more questions about invoices in QBO. The Community is always here to help. Have a good one.
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