Let me make it up to you by ensuring you'll be able to create a portable file for your accountant, thomas-navinsure.
Before doing so, may I know what QuickBooks are you using QuickBooks Online (QBO) or QuickBooks Desktop (QBDT)? As mentioned by Fiat Lux - ASIA, the portable file is only available in QBDT.
If you're using QBDT, here's how to create a portable file:
Open QuickBooks and log in as an admin.
Go to the File menu at the top.
Choose Create Copy.
Select Portable company file and then Next.
Give your portable company file a unique name.
Choose a location to save your portable company file.
Select Save and then OK.
You can check this article for detailed steps on how to create a portable company file and create a backup file:
QB will not let us make a portable copy we go thru the steps then it say QB must close and reopen your company file before making a copy nothing happens
Let's work together to fix this issue so you're able to create a portable file in QuickBooks Desktop.
Beforehand, have you seen an Unrecoverable Error XXXXX XXXXX when trying to save the portable copy? If so, you can follow the steps below to get around the error.
Before doing so, let’s ensure we always have our QuickBooks Desktop to the latest release to keep your software up-to-date so you always have the latest features and fixes. Then, create a backup company file to secure your data if you ever run into problems.
From there, start with opening QuickBooks with all windows closed. Here's how:
Open QuickBooks Desktop.
From the No Company Open, select your company file.
Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and click OK.