If a transaction has incorrectly been linked to an invoice, you can unmatch it and recategorize it correctly in a few steps.Go to All apps, then Accounting, then Bank transactions.Select the tile for the bank or credit card account the transaction came from.Select the Posted tab (this may also appear as Categorized, depending on your account).Find the transaction, then select the blue link in the Added or Matched column to open the matched record.Select Undo from the Action column. This disconnects the match and sends the original download back to the Pending tab (also labeled For review on some accounts).From the Pending tab, categorize the transaction as a Transfer instead of matching it to the invoice.Important: if this transaction has already been reconciled, unmatching it can affect your next reconciliation's beginning balance. Check with your accountant before making the change if that's the case.To stop this from recurring, check whether a bank rule is causing the automatic mismatch: go to Rules, review anything that might be matching this transaction to invoices automatically, and edit or disable it.For the full unmatch and move workflow: Unmatch or move downloaded bank transactions. For setting up and adjusting bank rules: Set up bank rules to categorize online banking transactions in QuickBooks Online.

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How do I fix a bank transfer that QuickBooks Online incorrectly matched to an open invoice?

Forum|Forum|2 years ago
November 26, 2023
4 replies
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QuickBooks Online

Best answer by katelynner

If a transaction has incorrectly been linked to an invoice, you can unmatch it and recategorize it correctly in a few steps.

Go to All apps, then Accounting, then Bank transactions.
Select the tile for the bank or credit card account the transaction came from.
Select the Posted tab (this may also appear as Categorized, depending on your account).
Find the transaction, then select the blue link in the Added or Matched column to open the matched record.
Select Undo from the Action column. This disconnects the match and sends the original download back to the Pending tab (also labeled For review on some accounts).
From the Pending tab, categorize the transaction as a Transfer instead of matching it to the invoice.

Important: if this transaction has already been reconciled, unmatching it can affect your next reconciliation's beginning balance. Check with your accountant before making the change if that's the case.

To stop this from recurring, check whether a bank rule is causing the automatic mismatch: go to Rules, review anything that might be matching this transaction to invoices automatically, and edit or disable it.

For the full unmatch and move workflow: Unmatch or move downloaded bank transactions. For setting up and adjusting bank rules: Set up bank rules to categorize online banking transactions in QuickBooks Online.

JenoP

QuickBooks Team

I’m glad you reached out for assistance with your bank transactions, Beth. Getting it coded properly in QuickBooks is very important for accurate bookkeeping.

Let me provide the steps on how to unmatch the transaction from the invoice and label it as a transfer. Here are the steps:

Go to the Transactions menu and select Bank Transactions.
Select the tile for the bank or credit card account you downloaded the transaction from.
Proceed to the Categorized tab.
Look for the transaction and click Undo under the Action column.

Once completed, the transaction will be returned to the For Review tab. At that point, you can categorize it appropriately as a Transfer.

Here's an article about this process for more details: Unmatch Downloaded Bank Transactions or Move Them to Another Account.

You can also check if there's a bank rule that automatically matches the transfer and edit or deactivate it so it won't happen again. Here's how:

Proceed to the Rules tab.
Check if there's something that's causing the automatic match or categorization.
Click the drop-down list beside Edit and select Disable.

You can also check out this article for additional details: Set Up Bank Rules to Categorize Online Banking Transactions in QuickBooks Online.

For additional resources and guidance, I'll share these banking-related articles as well:

Please don't hesitate to reach out anytime if you have a follow-up or any other bank feed questions, Beth. I am here to provide ongoing support and ensure that everything is resolved smoothly while working in QuickBooks Online.

B

beth-millsteincoAuthor

Thank you - this was very helpful

Z

ZackE_

Moderator

Thanks for following up with the Community, beth-millsteinco.

I'm happy to hear jenop2 was able to help with getting your bank transaction matched appropriately.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have an awesome Wednesday!

katelynner

Answer

Community Manager

If a transaction has incorrectly been linked to an invoice, you can unmatch it and recategorize it correctly in a few steps.

Go to All apps, then Accounting, then Bank transactions.
Select the tile for the bank or credit card account the transaction came from.
Select the Posted tab (this may also appear as Categorized, depending on your account).
Find the transaction, then select the blue link in the Added or Matched column to open the matched record.
Select Undo from the Action column. This disconnects the match and sends the original download back to the Pending tab (also labeled For review on some accounts).
From the Pending tab, categorize the transaction as a Transfer instead of matching it to the invoice.

Important: if this transaction has already been reconciled, unmatching it can affect your next reconciliation's beginning balance. Check with your accountant before making the change if that's the case.

To stop this from recurring, check whether a bank rule is causing the automatic mismatch: go to Rules, review anything that might be matching this transaction to invoices automatically, and edit or disable it.

For the full unmatch and move workflow: Unmatch or move downloaded bank transactions. For setting up and adjusting bank rules: Set up bank rules to categorize online banking transactions in QuickBooks Online.

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