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January 23, 2021
Question

HOW TO ASSIGN A SALES REP TO A CUSTOMER?

  • January 23, 2021
  • 2 replies
  • 95 views
No text available

2 replies

Kristine Mae
Moderator
January 24, 2021

Let me help you with assigning a sales rep, Support64.

 

What's good in QuickBooks Online is you can assign a sales rep through the Class tracking feature. It helps you with getting insights into your sales or profitability for each segment of your business. 

 

First, let's turn on the feature. Here's how:

  1. Click the Gear icon.
  2. Select Account and settings.
  3. Go to the Advanced tab.
  4. Click the Pencil icon in the Categories section.
  5. Turn on Track classes.
  6. Select how you want to assign the class. It's either One to entire transaction or One to each row in transaction.
  7. Click Save, then Done

Next, you can create a sales rep or class. Here's how:

  1. Click the Gear icon, then go to All lists.
  2. Select Classes.
  3. Click New, then enter the sales rep's name.
  4. Click Save

Then, when you create a sales transaction, like an Invoice or Sales receipt, you can add the class or sales rep. 

 

Also, when running a customer report, you can filter them to class or sales rep.

 

Let me share this article for future reference: Get started with class tracking in QuickBooks Online.

 

Feel free to reach out to us if you have additional questions. We're just one comment away. Take care!

December 7, 2021

I have created a class and entered the sales reps names but how do you apply that sales rep to a specific customer.  I would prefer not to enter the sales person for each transaction.  

Level 6
December 7, 2021

Thank you for joining this thread, jescola12.

 

Let me guide you on how you can assign class or sales rep to each transactions in QuickBooks Online.

 

When creating the a customer invoice and sale receipt, we can easily add class/sales rep you created.

 

Like this:

 

  1. Click on +New.
  2. Select to create Invoice or Sales receipt.
  3. Choose the customer name.
  4. Fill in the necessary field for the transaction.
  5. Click on CLASS column to add the class/sales rep.
  6. Select either Save and send, or Save and close.

 

 

Here's the article for more information about it: Track your transactions by class.

 

I've added this link to help you utilize reports for your classes: Run reports by class.

 

Don't hesitate post in the Community or click on the Reply button for follow up questions about classes. We'll be here to help. Have a nice day!

sierraville
August 18, 2022

I cant seem to track income by sales rep unless I assign a rep to every invoice.  QB lets me assign a rep to a customer and to a customer job, but income from those jobs will not show up unless I add rep to every invoice.  Is there a way to see income by rep from every job or customer owned by that rep?

QuickBooks Team
August 18, 2022

Good day to you, @bolaji-shoyode-w.

 

I'm here to assist and offer some options for tracking sales Rep in QuickBooks Online (QBO).

 

I suggest sending feedback through your QuickBooks account so that our developers can act to improve your experience. Since this is available only in the QuickBooks Desktop version that offers the Sales by Rep report (QBDT).

 

I'll show you how:

 

1. Select the Gear icon.

2. Select the type of feedback in the box.

3. Click the Next button to submit.

 

You may track the status of your summited feedback with this page: QuickBooks Online Features Requests page.

 

In addition, find out how to create a customized report in QuickBooks Online Advanced to access and arrange financial information and insights of your business according to your needs. Feel free to visit this article for your reference: Customize reports in QuickBooks Online.

 

You can also run reports in the custom field in QuickBooks Advanced and use them in a variety of ways to keep track of your most important goals.

Here’s what you can do with custom fields in reports: Use custom fields in reports in QuickBooks Online Advanced.

 

If you have any more questions, please feel free to reply to this post. All of us here in the Community are eager to help!