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November 27, 2024
Solved

How to delete a duplicate sales receipt in undeposited funds in QuickBooks Online

  • November 27, 2024
  • 3 replies
  • 71 views

I am a relatively new business owner, and have been managing the books myself. I own a small wine shop, running Square as a POS, and have the transactions automatically imported into QBO. A (real) bookkeeper helped me at the beginning with the workflow of matching the deposits and bill payments, and I have been reconciling the credit card and bank accounts every month with few issues. The undeposited funds account seemed to be humming along correctly as I matched transactions daily, so I sort of forgot about it. 

 

However, I was recently poking around in the chart of accounts and realized it had been off by about $1600 for some time. I did some digging and found the biggest culprit was a duplicate sales receipt for $1392.92 that did not have an R in the bank feed column. I have hesitant to delete it, because I'm not really sure what the ramifications will be- there is no such duplicate in the bank account, but that month has been reconciled, and since my bookkeeping experience is pretty limited, I'm afraid of making an even bigger mess. Any suggestions?

Best answer by Emma_P

Yes, you can delete a duplicate sales receipt sitting in undeposited funds in QuickBooks Online, even if the month it landed in has already been reconciled. Since the duplicate never made it into a bank deposit, it never picked up an R in your register, which means it was never actually part of that reconciliation.

Why the duplicate didn't affect your reconciliation

The undeposited funds account is a temporary holding spot. It collects sales receipts and invoice payments until you combine them into a bank deposit that matches what actually hits your bank statement. A transaction only gets marked R (reconciled) once it's part of a deposit you've matched against a bank statement during reconciliation.

 

Because your duplicate sales receipt from Square never got swept into a real bank deposit, it sat in undeposited funds on its own, unreconciled. That's exactly what an empty checkmark column tells you.

 

Managing your undeposited funds account

How to delete the duplicate

  1. Go to the Chart of accounts and open the register for your undeposited funds account.
  2. Find the duplicate sales receipt and confirm the checkmark column is blank, not marked R or C.
  3. Open the transaction and delete it.

 

If you ever come across a duplicate that does show an R, don't delete it yet. Removing a reconciled transaction changes the beginning balance for your next reconciliation, so you'll want to unreconcile it first, then delete it, then reconcile the account again.

 

Undo or remove transactions from reconciliations in QuickBooks Online

What changes after you delete it

Deleting the duplicate removes the extra amount sitting in undeposited funds, and brings your income back down to what you actually earned. If that sales receipt included inventory items, deleting it also corrects your inventory and cost of goods sold.

Double-check your reconciliations still balance

Since the duplicate was never reconciled, deleting it shouldn't throw off any of your completed bank reconciliations. But it's worth confirming: the next time you reconcile that bank or credit card account, check that your beginning balance still matches the ending balance from your last reconciliation. If it's off, QuickBooks will flag it and walk you through the Reconcile Discrepancy Report, which shows exactly what changed and when.

Resource: Fix beginning balance issues when reconciling in QuickBooks Online

Have more questions about cleaning up undeposited funds or Square imports in QuickBooks Online? Just ask below.

 

3 replies

Level 8
November 27, 2024

Hey, @MirandaNMF1

 

Welcome to the Community! 

 

Based on the details you gave, we recommend speaking with an accountant to see what the best route would be to fix this problem within your QuickBooks Online account. They will advise you on how to adjust this properly. 

 

Keep us updated on what they come up with and how they fixed it. I'm only a post away if you need me again. Take care! 

Rainflurry
Level 11
November 30, 2024

@MirandaNMF1 

 

If the sales receipt deposited the funds into your Undeposited Funds (UF) account, and you're sure this is a duplicate transaction, then you can and should delete it.  Depending on what's on the sales receipt, your income is overstated and, if there are inventory items on it, then your inventory and COGS are off as well.  Deleting the sales receipt should fix those discrepancies if you haven't already.

Emma_P
Emma_PCommunity ManagerAnswer
Community Manager
August 20, 2026

Yes, you can delete a duplicate sales receipt sitting in undeposited funds in QuickBooks Online, even if the month it landed in has already been reconciled. Since the duplicate never made it into a bank deposit, it never picked up an R in your register, which means it was never actually part of that reconciliation.

Why the duplicate didn't affect your reconciliation

The undeposited funds account is a temporary holding spot. It collects sales receipts and invoice payments until you combine them into a bank deposit that matches what actually hits your bank statement. A transaction only gets marked R (reconciled) once it's part of a deposit you've matched against a bank statement during reconciliation.

 

Because your duplicate sales receipt from Square never got swept into a real bank deposit, it sat in undeposited funds on its own, unreconciled. That's exactly what an empty checkmark column tells you.

 

Managing your undeposited funds account

How to delete the duplicate

  1. Go to the Chart of accounts and open the register for your undeposited funds account.
  2. Find the duplicate sales receipt and confirm the checkmark column is blank, not marked R or C.
  3. Open the transaction and delete it.

 

If you ever come across a duplicate that does show an R, don't delete it yet. Removing a reconciled transaction changes the beginning balance for your next reconciliation, so you'll want to unreconcile it first, then delete it, then reconcile the account again.

 

Undo or remove transactions from reconciliations in QuickBooks Online

What changes after you delete it

Deleting the duplicate removes the extra amount sitting in undeposited funds, and brings your income back down to what you actually earned. If that sales receipt included inventory items, deleting it also corrects your inventory and cost of goods sold.

Double-check your reconciliations still balance

Since the duplicate was never reconciled, deleting it shouldn't throw off any of your completed bank reconciliations. But it's worth confirming: the next time you reconcile that bank or credit card account, check that your beginning balance still matches the ending balance from your last reconciliation. If it's off, QuickBooks will flag it and walk you through the Reconcile Discrepancy Report, which shows exactly what changed and when.

Resource: Fix beginning balance issues when reconciling in QuickBooks Online

Have more questions about cleaning up undeposited funds or Square imports in QuickBooks Online? Just ask below.