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April 2, 2024
Solved

I am trying to turn off the suggested categories for bank transactions. For my checks it is putting all of them in the wrong category under the wrong vendor?

  • April 2, 2024
  • 1 reply
  • 14 views
When I change the category or the vendor then it changes all of the transactions. I can't figure out how to turn this feature off.
Best answer by Raldwin_D

Hi there, Elliot.

 

I appreciate your efforts in following the suggested steps. To proceed further, you may need to double-check your bank rules if there is a rule that automatically categorizes your transactions as Shareholder Distributions.

 

Here's how:

 

  1. Go to the Accounting tab.
  2. Select Rules.
  3. Locate the bank rule that categorizes the transactions as Shareholder Distributions.
  4. Click the dropdown to Disable or Delete the rule.

 

If the issue persists, we recommend contacting our QuickBooks Online (QBO) live support team. Our specialists are equipped to investigate this matter thoroughly and help guide you to a resolution.

 

Here are the steps to reach our support team:

 

  1. Go to the (?) Help icon in the top-right corner.
  2. Click Search and enter a keyword related to your concern.
  3. Select Contact Us.
  4. Provide a brief description of your concern, then click Continue.

 

You can check our support hours to see when assistance is available and ensure you receive help promptly.

 

Feel free to add a reply if you have further questions about QBO. 

1 reply

April 2, 2024

Hello there. Let's navigate together to turn off this feature to enable transaction categorization.

 

 To begin with, we need to ensure that the Enable suggested categorization is turned off. 

 

Here's how:

 

  1. On the left panel, go to Transactions, then select Bank Transactions.
  2. Click the small Gear icon beside the print icon.
  3. Once done, locate the Enable suggested categorization, then uncheck the check box.

 

After this, the transactions will not change whenever you modify it to the correct Category and Vendor. However, if you still can't change it, we can perform basic troubleshooting by using a private browser. Private browsers will not save data, unlike regular browsers.

 

These are the keyboard shortcuts:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If it works fine from there, you'll want to clear your regular browser's cache. In addition, you'll want to check this article as a reference to learn how to reconcile your accounts so they always match your bank and credit card statements: Reconcile an account in QuickBooks Online.

 

Let me know if you need further assistance managing your bank feeds or any QuickBooks-related concerns. I'll keep an eye out for it. Stay safe.

New Member
December 15, 2025

I have followed your steps to turn off suggested categories, but it wasn't turned on.

 

And this problem just started within the last 90 days.  It us taking a large amount of transactions and classifying them as Shareholder Distributions, and none of them are.

 

This is making it extremely difficult AND time consuming to have to go and change each entry.

 

Why did this start happening, and what can I do to change it.  I would be much happier if it would have categorized it as an unknown expense instead of a Balance Sheet account.

 

Thanks

Elliot

 

Raldwin_DQuickBooks TeamAnswer
QuickBooks Team
December 15, 2025

Hi there, Elliot.

 

I appreciate your efforts in following the suggested steps. To proceed further, you may need to double-check your bank rules if there is a rule that automatically categorizes your transactions as Shareholder Distributions.

 

Here's how:

 

  1. Go to the Accounting tab.
  2. Select Rules.
  3. Locate the bank rule that categorizes the transactions as Shareholder Distributions.
  4. Click the dropdown to Disable or Delete the rule.

 

If the issue persists, we recommend contacting our QuickBooks Online (QBO) live support team. Our specialists are equipped to investigate this matter thoroughly and help guide you to a resolution.

 

Here are the steps to reach our support team:

 

  1. Go to the (?) Help icon in the top-right corner.
  2. Click Search and enter a keyword related to your concern.
  3. Select Contact Us.
  4. Provide a brief description of your concern, then click Continue.

 

You can check our support hours to see when assistance is available and ensure you receive help promptly.

 

Feel free to add a reply if you have further questions about QBO.