I have been unable to send invoices for the last 24+ hours. When I click the email button, the preview never loads and I am unable to send.

I understand the importance of a seamless invoicing process, including previewing and sending invoices to customers, marcdavid.

Upon checking here, we have an ongoing investigation (INV-99715) wherein the customer is stuck in the preview screen when sending the invoice. Rest assured, our engineers are working diligently to resolve it and get your business up and running again.

If you want to be added to the list of affected users and receive email updates on the progress of the investigation, I recommend contacting our customer support team. 

To reach our support team:

1. Hover over to the Help menu, then click Contact Us.
2. Type in a short description of your issue and concern in the box provided.
3. Click Continue.
4. Select the Chat or Callback option.

For future reference, you can run a report in QuickBooks Self-Employed and export it into a CSV file to get a detailed list of all your transactions. It will also provide a breakdown of your income and expenses. 

I appreciate your patience and understanding as we continue to investigate the matter. If you have other concerns, we're still around to help you. 

Hi @marcdavid-sander 

The reasons behind the ‘QuickBooks Desktop Email Invoices Cannot Be Sent’ problem are as follows:

If the user has selected an invalid email service provider within Quickbooks settings on the computer, this issue shall arise.

Operating quickbooks with admin rights on the system will also prevent the user from sending email invoices to customers.

Solution :

Set ‘Microsoft Outlook’ as the primary email service inside the appropriate QB application settings
Proceed forward to choose the ‘Edit’ menu on the QB application window & easily strike the ‘Preferences’ tab under the same menu on the system.

At this step, promptly access the ‘Send Forms’ icon detailed under the ‘Edit’ menu, following which you shall have to strike the ‘My Preferences’ tab on the screen.

Next, immediately select ‘Microsoft Outlook’ as the primary email service provider within the ‘My Preferences’ tab and efficiently tap the ‘OK’ button to save the revised settings.

Finally, you can effortlessly utilize QB Desktop to send all the required invoices & business statements to your clients.

Not able to send an invoice to clients email since this morning 

Not able to send any invoices to clients to their email 

Cant send an invoice to clients email and it says I’m sighed out of quick book