Hi there, Jos. You will only have the undo button if you’re using QuickBooks Online Accountant (QBOA). If you're working with a professional, consider inviting them as an Accountant User so they can use the batch undo tool for you.If you don’t have the option, you need to manually edit each transaction to undo the reconciliation.Here’s how:Go to the Gear icon.Select Chart of Accounts.Locate and select the relevant account, then click View Register.Identify the transactions you’d like to undo.In the checkmark (✔) column, change the R status to either blank or cleared (C) by clicking on it repeatedly.Click Save.Let us know in the comments if you have additional questions.

Hours

Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST

Product support & help

Need help signing in?

josirrigation

Question

I have upgraded my quickbooks subscription to Essentials, I am in accountant view but still do not see the undo button for reconciliation. Any help would be great

Forum|Forum|5 months ago
March 9, 2026
2 replies
28 views

No text available

QuickBooks Online

LouiseG12

QuickBooks Team

Hi there, Jos. You will only have the undo button if you’re using QuickBooks Online Accountant (QBOA). If you're working with a professional, consider inviting them as an Accountant User so they can use the batch undo tool for you.

If you don’t have the option, you need to manually edit each transaction to undo the reconciliation.

Here’s how:

Go to the Gear icon.
Select Chart of Accounts.
Locate and select the relevant account, then click View Register.
Identify the transactions you’d like to undo.
In the checkmark (✔) column, change the R status to either blank or cleared (C) by clicking on it repeatedly.
Click Save.

Let us know in the comments if you have additional questions.

LouiseG12

QuickBooks Team

Hi, Jos.

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.

Sign up

Login with SSO

Let's get you signed in

Login with SSO