Hi there, @gary99. Thanks for joining us here today. I've got you the steps to update the phone number to an active one on your account. Here's how: Sign in to your Intuit account.From the left menu, choose Sign In & Security.Under the Phone section.Tap the Verify link, then hit Change.Enter your new phone number, and then click Save. Here's an article that can help you learn more about the verification process: Verify your account with multi-factor authentication. Keep in touch if you have more concerns. I'll be here to guide you again.

Question

I’m trying to set up the instant payment option but it requires a code via text to get started. The number is wrong and it’s not the listed number on QuickBooks or bank

Forum|Forum|4 years ago
April 3, 2022
2 replies
13 views

No text available

QuickBooks Online

katherinejoyceO

Level 9

Hi there, @gary99.

Thanks for joining us here today. I've got you the steps to update the phone number to an active one on your account.

Here's how:

Sign in to your Intuit account.
From the left menu, choose Sign In & Security.
Under the Phone section.
Tap the Verify link, then hit Change.
Enter your new phone number, and then click Save.

Here's an article that can help you learn more about the verification process: Verify your account with multi-factor authentication.

Keep in touch if you have more concerns. I'll be here to guide you again.

G

gary99Author

Thanks for the reply. Unfortunately, that phone number is correct and a different number that shows up when trying to set up the instant contact option.

I see the option that says below phone verification,

"This number belongs to your principal officer, the main person listed on your business' bank account. If the number isn't right, please reach out.

Unfortunately again the "Contact Us" page just takes me right back to the option to submit this to the group. I've verified my cell number listed on my bank account and it all matches, none of which are the two numbers listed.

S

Stevogotti

I’m having the exact same issue. My number listed is correct yet the error message says i have no number on file. Did you get this resolved??

J

JayCaeR

QuickBooks Team

Hello there, Stev. Since you've followed the steps provided by my colleagues and are still experiencing the same error, I suggest reaching out to our QuickBooks Live support team. They can securely access your account and investigate the cause of the error you are encountering.

To reach out to them, click the Help button in the top-right corner of your QuickBooks Online screen. Then, click on the Assistant tab and type Talk to an expert to view our support options. You can choose how you want to get help, whether through Chat or a Callback.

For their available hours, you can read this article: Get help with QuickBooks products and services. Don't forget to select QuickBooks Online as your product.

If you have any other concerns regarding QuickBooks, please leave your comment below. We're here to assist you.

"This number belongs to your principal officer, the main person listed on your business' bank account. If the number isn't right, please reach out.

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