Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
P
Pilgrimbrent
February 21, 2024
Question

I posted a question. A QB expert answer. I can't ask a followup question. I get "Authentication Ticket Mismatched" then an endless cycle of links to nowhere. How to post?

  • February 21, 2024
  • 1 reply
  • 7 views
this was https://quickbooks.intuit.com/learn-support/en-us/banking/how-to-reconcile-a-credit-card-statement-starting-january-1-2024/00/1398827 and i need to follow up because the statements don't begin on the 1st of the month, they begin on the 19th, so how to do the lump sum 2023 reconciliation? Cannot access the question, have spent an hour and also tried support chat who said he cannot help with community questions. frustrated to the max.

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
February 21, 2024

I'm here to ensure you can post follow-up questions in QuickBooks Community, Pil. 

 

In accessing the Community forum, we have to ensure the login credentials match our QuickBooks Online (QBO) account. However, if you have verified the account details yet still experiencing the same problems, we can perform some basic troubleshooting steps to determine if this is a browser-related issue. 

 

In this case, we can open an incognito browser when matching transactions in QBO. Doing so prevents the browser history from being saved. Refer to the following keyboard shortcuts based on your browser type: 

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

 

Regarding your concern about how to process the lump sum 2023 reconciliation in QuickBooks Online (QBO), we can create journal entries (JE) to complete this action. In processing JE for lump sum reconciliation, the ending balance of your last successful reconciliation should be the beginning balance of your next reconciliation. However, I highly suggest contacting a tax professional to provide assistance and ensure you're on the right track. 

 

Additionally, I'll add this article about how to fix issues or determine discrepancies after the reconciliation: 

 

 

Let me know if you have more questions about reconciling transactions in QBO. Take care always! 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement