I've entered a check payment from a customer but the system will not update it with the correct remaining amount. Why?

I'm here to help you link your customer's payment to their outstanding transaction, flrs4ia.cw2.

If the payment is not associated with the outstanding entry, the system is unlikely to update the transaction with the correct remaining amount. For this reason, you'll need to record that payment to connect it to the invoice and balance your accounts.

Here's how:

1. Click on the +New button at the left navigation panel.
2. Select Receive payment.
3. Choose a Customer or Find by invoice no.
4. Pick Check as the Payment method.
5. Tick the checkbox of the open invoice.
6. Fill in the Amount received and Payment fields.
7. When you're finished, hit Save and close.

For more detailed information, visit this article: Record invoice payments in QuickBooks Online.

If the accurate remaining balance still won't display after you've performed the steps above, a cache-related issue may be causing this. To rule this out, you can use a private or incognito window. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

After that, log in to your QuickBooks Online (QBO) account and redo your task. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other installed supported browsers as an alternative.

In case you want to track bills and document the payments, check out this article for more guidance: Enter and manage bills and bill payments in QuickBooks Online.

Get in touch with us again if you need further assistance with your customer's payment. It would be a pleasure to assist you. Have a great day ahead!