I can guide you through the steps to speak with an expert. They have all the necessary tools that can pull up your account securely and check your QuickBooks account balance.
Log in to your QuickBooks Online (QBO) company.
Click the Help button (?).
Select either tab to get started:
Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
Start a chat with a support expert.
Get a callback from the next available expert.
Make sure to review their support hours so you'll know when agents are available.
Consider visiting this article to learn about QuickBooks Cash accounts and the Cash Flow menu: QuickBooks Cash flow FAQ. It also includes topics about the QuickBooks Debit Card and Cash Flow planner.
That should point you in the right direction. Please let me know how it goes after contacting them. I'm only a few clicks away if you have any follow-up questions or concerns.
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