We are unable to see the Class dropdown at the item (product/service) level, even after enabling class tracking as per QuickBooks documentation.Steps Taken:Enabled class tracking viaGear > Account and Settings > Advanced > CategoriesTurned Track classes = ONSet class tracking to “One to each row in transaction”Signed out and signed back inCleared browser cacheTried accessing QuickBooks in incognito/private modeNavigated toSetting Gear> Products and Services > Edit itemObserved Behavior:The Class dropdown does not appear on the Product/Service edit screen.No option is available to assign a class at the item level.Expected Behavior:The Class field should be visible on the Product/Service item screen for item-level class assignment, as described in the QuickBooks guide below:https://quickbooks.intuit.com/learn-support/en-uk/transactions/classes/00/1257586Please advise:Whether item-level class assignment is supported for our QuickBooks version/regionIf any additional settings or permissions are requiredOr if this is a known limitation or bugThank you.

Question

Missing Class Assignment Field on Products/Services in QBO Sandbox After Enabling Class Tracking

Forum|Forum|6 months ago
December 15, 2025
1 reply
8 views

We are unable to see the Class dropdown at the item (product/service) level, even after enabling class tracking as per QuickBooks documentation.

Steps Taken:

Enabled class tracking via
Gear > Account and Settings > Advanced > Categories
Turned Track classes = ON
Set class tracking to “One to each row in transaction”
Signed out and signed back in
Cleared browser cache
Tried accessing QuickBooks in incognito/private mode
Navigated to
Setting Gear> Products and Services > Edit item

Observed Behavior:

The Class dropdown does not appear on the Product/Service edit screen.
No option is available to assign a class at the item level.

Expected Behavior:

The Class field should be visible on the Product/Service item screen for item-level class assignment, as described in the QuickBooks guide below:
https://quickbooks.intuit.com/learn-support/en-uk/transactions/classes/00/1257586

Please advise:

Whether item-level class assignment is supported for our QuickBooks version/region
If any additional settings or permissions are required
Or if this is a known limitation or bug

Thank you.

QuickBooks Online

C

ChristineJoieR

QuickBooks Team

Hello, Saurabh. Thank you for taking the time to troubleshoot this issue.

After enabling the Class Tracking feature by clicking the Save and then Done button, the Class field will automatically appear when adding or editing an item in the US version of QuickBooks Online (QBO).

Additionally, no additional permissions are necessary after this feature is enabled.

I confirm this by logging into the QBO Plus account. Please refer to the screenshot below for guidance:

Since the issue persists after the troubleshooting steps, I recommend reaching out to our QuickBooks Sandbox Support team for further assistance. They can help troubleshoot any specific account that may be affecting the visibility of the Class field.

Here's how:

Visit the Intuit Developer Support page: https://help.developer.intuit.com/s/.
Under What do you need help with section, select QuickBooks Sandbox.
Click Ask a Question.
Sign in to your Intuit Developer Account or create a new one if you don’t already have one by clicking the Log In button the upper left corner.
Enter the details of your concern.
Click Ask to post your question.

I'm always here to help if you need additional assistance regarding this matter, Saurabh.

C

ChristineJoieR

QuickBooks Team

Hello, Saurabh.

We want to follow up and check if the solution we provided helped resolve your concern. Please let us know if everything is now functioning as expected. We are here to assist you further if needed.

Looking forward to your response!

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