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dylanterrydesign
March 5, 2024
Question

Most of the invoices I am sending are not using the default "net 30" terms I set but are using "due today" as the term. Has anyone else had this issue and fixed it?

  • March 5, 2024
  • 1 reply
  • 5 views
No text available

1 reply

C
Candice14
Level 8
March 5, 2024

Good morning, @dylanterrydesign. 

 

It's great to see you back in the Community! 

 

Let's use a private browser or incognito window to help eliminate any errors or glitches in the system. Here's how depending on the browser session you're using: 

 

  • Google Chrome: Ctrl + Shift + N 
  • Internet Explorer/Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N 

 

If this works, go back to your regular session and clear your browser's history. If not, try another supported browser. 

 

In the end, if the issue persists, please send us two screenshots of the invoices saying the different terms. I'll be waiting for your response! 

O
Ornalux
November 11, 2024

I am having this same problem too. Using "Net 15" and "Net 60" works perfectly fine. it's just that Net 30 defaults to the current day.

 

I have fully cleared history and cookies, and nothing has changed. 

A
Anonymous
November 11, 2024

Thanks for chiming in this thread, Ornalux.

 

As the issue persists despite performing the troubleshooting steps, I recommend reaching out to our support team. They have the tools to check your account and ensure your invoices are deposited correctly. I'd gladly guide you through the steps to connect with them.

 

Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Click the Help (?) icon.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

For more information, you can check out this article for detailed steps: Get help with QuickBooks products and services.

 

Moreover, when the customer makes a payment on the invoice, you need to record the payment in QuickBooks.

 

Ensuring you achieve your goals is our priority, and I’m here to help you with any invoice management needs in QuickBooks Online. I look forward to offering you the support you require.

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