My customer can’t make me payment

I'd be glad to answer this matter, Tarcisio.
 

Firstly, to address this specific situation,  Are you using Merchant Services to process the payment? May I also know if the customer experienced an error while attempting to send the payment? Please provide detailed information or a screenshot of the problem. Please mask any personally identifiable information (PII) for security purposes.
 

I'm here to keep an eye on your response. Just click on the reply button whenever you're ready. Have a wonderful day.