Let me explain why your deposits are on hold and what you can do next, @action_1action_1.
If you've noticed that a recent payment you accepted is on hold, it means that we need to review the payment. We do periodic reviews of payments to ensure that everything is in order. This benefits everyone involved in the payment process.
In this case, we'll email you at the email address you used to log in to the Merchant Service Center. It's essential to read the email carefully, as it will provide specific steps to fix any issues we've found. Generally, we'll ask for more information to complete our review. You'll need to follow the steps in the email as soon as possible. Once we have everything, we can usually complete our review within two business days. After the review is complete, we can finish processing the payment.
Additionally, you can check the Resolution Center and ensure you answer all document requests and questions from our team.
We aim to ensure you feel confident and secure about your on-hold deposits. If you have any additional questions, please reach out to us. We're here to assist you.