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kristin-mann05-g
August 5, 2023
Question

My invoices have disappeared for 2 weeks now, and my transactions stopped updating 7/25/23. Why is this taking so long to fix?

  • August 5, 2023
  • 5 replies
  • 19 views
No text available

5 replies

SarahannC
Level 9
August 5, 2023

Hello, Kristin. This isn't the kind of experience I want you to encounter with your invoices and transactions.
 

Currently, there is an ongoing investigation about missing invoices. I understand the urgency of resolving this. Rest assured that our technical team is actively working on resolving this problem as a matter of high priority because we know how crucial it is for you to have access to your complete invoice history.

 

While our engineers are looking into this, I recommend contacting our Support Team to add your company details to the list of affected users. Here's how:
 

  1. Go to Help in the upper right corner.
  2. Pick Contact us.

 

We appreciate your understanding and patience as we fix this ongoing issue. If you have more concerns while doing tasks in QBSE, I'm here to guide you anytime.

kristin-mann05-gAuthor
August 5, 2023

Thank you, that just takes me to the options of a call back or virtual chat and the hours are Mon-Fri so I don't see how to report that I'm an affected user.

kristin-mann05-gAuthor
August 17, 2023

Hi, 2 weeks later, and I'm still without invoices and my transactions still have not updated since 7/25/23. Can someone please fix this asap? The transactions not updating are causing major accounting issues for me.

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