Offsetting Journal Entries No Longer Appear in Income Account

For years I made a journal entry into a Quickbooks Online Income account “rent received” and an offsetting entry into an Income Subaccount “rent forgiven.” I have literally copied this journal entry each month before running a Profit/Loss report.

Went I followed the same steps this month, for the first time ever, the new journal entries no longer appear in the Profit/Loss report or the affected individual Income accounts accessed through Chart of Accounts. To be clear, the same older journal entries still appear. If I change the Profit/Loss report from Cash to Accrual method, the new entries will appear HOWEVER we have always reported using Cash method and NEVER had to use Accrual before to get these entries to show. And there is no Cash vs Accrual option in the individual Income accounts’ report accessed through Chart of Accounts, making it suddenly impossible to find the journal entries this way even though they are entered on those accounts. As with the Profit/Loss report, older journal entries exactly like these still appear in the individual account. Also, I am able to find the journal entries using the Audit Log.

The new “Intuit Intelligence” help is impressive, but I have exhausted its suggestions to explain why these new journal entries no longer appear. Those suggestions include bad date ranges, unintended filters, and “offsetting entries against non-cash accounts don’t appear by design.” If that last suggestion is true, that is new behavior from where I am sitting.