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October 4, 2023
Question

PLEASE CHANGE QUICKBOOKS BACK!!! STUPID TO MAKE 5 CLICKS TO GET WHAT I NEED WHEN IT USED TO BE ONE CLICK. CAN'T BILL CLIENTS MORE BECAUSE IT TAKES LONGER NOW

  • October 4, 2023
  • 7 replies
  • 34 views
ANYONE ELSE HATE THE NEW LOOK?

7 replies

QuickBooks Team
October 4, 2023

Thanks for posting in the Intuit Community and bringing this to our attention, redneckbelle1972.

 

I want to ensure you get the help you need. To be sure we're on the same page, can you add more details about the changes you're referring to? Where does it take five clicks to get what you need when billing your clients?

 

In the meantime, let me share information how you can improve QuickBooks Online overall performance.

 

QBO is a web-based accounting service. It relies on your computer or device’s processing power, the available memory (RAM), and your Internet connection speed.

 

To improve its performance, you'll want to use Google Chrome. It's the recommended browser for QuickBooks to get the best experience.

 

Here are some articles you can read to make the most of your QuickBooks Online experience:

 

 

If you need additional assistance while managing your QuickBooks account, let me know. I'll be around to provide further assistance. Have a nice day.

October 4, 2023

The Classic View and Modern View!!!! Modern View you have to click so many times to see what you are wanting to view on your reports. Also you have to scroll back & forth because it will not all fit on the screen. Also the way payments are being posted. All the changes Quickbooks has made in the past two months are awful. I can not bill my clients for more time because all these silly changes. Quickbooks was not broken. I am sick of hearing go to Chrome. It is the same on Chrome as it is on Edge or Google. It is the same problem on ALL browsers.

 

 

Level 3
October 4, 2023

@redneckbelle1972   It's absolutely HORRIBLE!!!!   They need to STOP trying to fix what isn't broken, and actually fix what IS broken.  

October 4, 2023

I so agree. If they was the Modern View and Classic View, then let us decide how we would like to view it. 

Level 3
October 4, 2023

They can't give us that much control our own companies. (Sarcasm intended)  

 

I seriously feel that it is a control thing.  They are trying to take MUCH more control over things that they have NO business controlling. Utterly ridiculous!!

Community Manager
August 21, 2026

You're right that this isn't a browser or performance issue, so switching to Chrome won't change it. This is the Modern report view, and as of now Classic reports have been retired, so Modern is the only report view and there's no toggle back. The good news is the two things slowing you down, extra clicks to see data and reports not fitting on screen, can both be fixed with a few settings you set once and save.

See the data without the extra clicks

If reports open with sections collapsed, use Expand all so everything shows at once instead of clicking each section open. Then save the report the way you like it (see below) so it opens expanded every time.

Make the report fit the screen (stop the horizontal scrolling)

  • Resize and remove columns: drag column borders narrower and hide columns you don't need so the report fits the width.
  • Adjust density: switch to a more compact spacing to fit more on screen.
  • Export to Excel or PDF if you need a full-width layout you fully control, useful for anything you print or send.

Save it so it's one click next time

  1. Set the report up the way you want, expanded, with your columns, grouping, and date range.
  2. Select Save as (Save customization) and name it.
  3. Open it from Custom reports (and add it to a group or your favorites) so your regular reports open ready to read, close to the one-click workflow you had.

On choosing Classic vs Modern yourself

Being able to pick your own view is a fair ask, and it's the most useful thing to send as feedback: Settings (gear icon), then Feedback. To set expectations honestly, feedback won't restore Classic now that it's retired, but flagging the specific step that got slower (for example a report that used to be one click) helps prioritize making Modern faster for that workflow.