Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
EO2021
December 10, 2025
Question

POs: Ship To: How to stop auto creating entries?

  • December 10, 2025
  • 3 replies
  • 18 views

Every time a Purchase Order is created against an existing "Drop Ship To" entry (a customer etc) a new entry gets created in the "Ship To" dropdown. No user is doing this, so we assume it's the QBDT application doing it. In some cases there are 25+ entries. Only (1) address is needed.  It never changes. Is it possible to get QBDT to stop doing that? Anyone else run into this issue?

3 replies

JaneDave_IQuickBooks Team
QuickBooks Team
December 11, 2025

Hello there, EO.

 

Since you’ve confirmed that no manual changes, such as adding a new item to the Ship To dropdown, were made to trigger the sudden appearance of 25 entries, let’s troubleshoot this unexpected issue by using the QuickBooks Tool Hub to resolves this unusual behavior.

 

You can follow the steps below:

 

  1. Exit QuickBooks.
  2. Download the latest version of the QuickBooks Tool Hub and save it in an accessible location like your Downloads folder or desktop. If you've downloaded it before, check if it's up-to-date by selecting the Home tab at the bottom.
  3. Run the downloaded QuickBooksToolHub.exe.
  4. Follow the on-screen instructions to complete the installation and agree to the terms and conditions.
  5. Double-click the icon on your desktop to launch the Tool Hub.

 

If you're unable to find the icon on your desktop, you can use the search function in Windows to locate the program and select it.

 

You can check this article for further information: Run Quick Fix my Program from the QuickBooks Tool Hub.

 

Feel free to reply to this post if you need further assistance.

JaneDave_IQuickBooks Team
QuickBooks Team
December 12, 2025

Hi there, EO.

Just checking in to see if the solution we shared worked for you.

Did it fix the issue, or are you still having trouble?

Happy to help if you need any more assistance.

EO2021Author
December 12, 2025

Hello there - I have to wait until after production hours to run the utility - perhaps tonight or this wknd.  So, from the sound of it, the behavior that's occurring, it's abnormal, not something that's configurable, then.  I'll update here once I have the chance to run the utility and test again to see if the behavior persists or not.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement