Printing customer statements - not working following upgrade to 2024

I'd like to take a moment to offer you more context regarding the purpose behind these updates and address your concern, JLM.

When printing from QuickBooks Desktop, you may encounter difficulties. If you encounter an error message, can you please provide details about the error?

Before we start to troubleshoot, ensure to:

• Update QuickBooks to the latest release. 
• Connect your computer to a printer.
• Have the latest printer driver installed.
• There are no error messages or warning lights on your printer.

First, consider printing your customer statements from another program like Notepad. Here's how:

1. Select Start and go to Notepad.
2. Enter some text or select File, then Print.
3. Choose the correct printer and click Print.

If the issue persists, consider testing the setup of your printer. Here's how:

1. Turn off your printer, then restart your computer and turn the printer back on.
2. Ensure to load the printer paper correctly.
3. Select Start, then click Control Panel.
4. Double-click Printer and Faxes.
5. If the printer shows Offline, right-click the printer and select Use Printer Online.
6. Double-click the printer. If there are jobs in the queue, select Printer, then Cancel All Documents.
7. Close the window and right-click the printer.
8. Click Properties, then select Print Test page.

It's important to note that if the printer is a network printer and the test page doesn't print, network issues could be the cause.

For detailed steps about fixing printing issues in QuickBooks Desktop, visit this article: Fix printing issues in QuickBooks Desktop.

If you encounter any difficulties while printing your customer statements and other sales forms, please don't hesitate to let me know by leaving a comment below. I'm available and prepared to help you whenever you need it.