Scheduled report was deleted but user still receive the email of the report. How to check what went wrong?

A possible reason the deleted scheduled report is still being sent is that a copy of the report might still exist, or another user may have created it under a different name. Let's double-check the Custom Reports tab to ensure the report is completely deleted.

Here's how:

1. Go to Reports.
2. Select the Custom reports tab.
3. Review the listed scheduled reports individually.

You can also check the audit log to verify whether the deletion was successfully registered. If the deletion event is missing, it might not have fully processed.

1. Go to Settings.
2. Select Audit log.
3. Filter for report-related activity.
4. Look for who deleted it, when, and whether there's any "email sent" activity after the deletion date.

Another possibility is that a specific user created the report and only their version was deleted. Other users might still have active copies with live schedules. To confirm this, have these users check their Custom reports list for duplicate or renamed reports with the same content.

Let us know the outcome so we can assist further.