Since the update, has anyone been able to view their tags? It's the end of the year and this info is crucial for our company and to close the books for 2023.

Hey there, Chesan.

A cache-related issue is likely causing the inability to view tags. If this is the case, you can perform some troubleshooting steps. You can use a private or incognito window to rule out cache problems in your browser. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and view your tags. If it works, you can clear your browser's cache. This removes the webpage data that's causing the issue. If a private browser doesn't work, you can use other installed supported browsers as another option.

Here are some supplementary articles that can help you manage your tags better:

• Tag transactions in QuickBooks Online
• What are tags and why should I use them?

In case you want to review your downloaded bank and credit card transactions, you can check out this article for guidance: Categorize online bank transactions in QuickBooks Online.

Feel free to reply to this thread if you need further assistance viewing your tags. The Community has got your back.