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Playawest45
July 24, 2025
Solved

Unable to sign into Ask Community

  • July 24, 2025
  • 2 replies
  • 49 views

If I try to sign into Ask Community, the website will direct to sign into Quickbooks. If I sign into Quickbooks then try to sign into Ask Community, the website says Sorry, incorrect credentials. 

    Best answer by JenoP

    This can happen if there are cache issues within the browser that you're using, Playawest45.

     

    You can follow some troubleshooting steps to make sure you're logged in successfully to your Community account.

     

    First, let's add Intuit to your browser's list of trusted sites. This will prevent your browser from blocking content and ensure a smoother experience when logging in.

     

    Then, remove your browser's cached data and any cookies related to Intuit. For detailed instructions that are specific to the browser you're using, check out this guide: Clear cache and cookies to fix issues when using QuickBooks.

     

    After that, log back in and continue posting inquiries in the forum.

     

    Please know that you can always reply or post new inquiries if you need anything else.

    2 replies

    JenoP
    JenoPQuickBooks TeamAnswer
    QuickBooks Team
    July 25, 2025

    This can happen if there are cache issues within the browser that you're using, Playawest45.

     

    You can follow some troubleshooting steps to make sure you're logged in successfully to your Community account.

     

    First, let's add Intuit to your browser's list of trusted sites. This will prevent your browser from blocking content and ensure a smoother experience when logging in.

     

    Then, remove your browser's cached data and any cookies related to Intuit. For detailed instructions that are specific to the browser you're using, check out this guide: Clear cache and cookies to fix issues when using QuickBooks.

     

    After that, log back in and continue posting inquiries in the forum.

     

    Please know that you can always reply or post new inquiries if you need anything else.

    P
    Playawest45Author
    July 25, 2025

    Completed the Google Chrome instructions for adding Intuit.

    Not using Safari

    Could not follow the Microsoft Edge Instructions.

    Selected …

    Select Settings.

    Manage cookies

    Selected see all cookies and site data.

    Searched and found intuit.com

     

    For clearing cache, I followed instructions for Google Chrome

    I followed the instructions for Microsoft with the add step of turning back on the sync.

    Was able to log in although do not understand why the post using a different log on shows here. 

    Thanks 

    W
    Westknight
    July 28, 2025

    Just to clarify. Worked with Google Chrome and not with Microsoft Edge. 

    D
    DP77
    August 28, 2025

    There's nothing wrong with your browser.  It's how the Quickbooks sites handles cookies.   I can only login to QB community via incognito window.

     

    Amazing how significantly smaller companies have no issue with this but a company with Intuit's resources can't figure it out.  

     

      W
      Westknight
      August 28, 2025

      I am not using the incognito window. Yes, there is a problem how Quickbooks sites uses cookies. It is difficult to sign into  this Quickbooks Desktop account as Intuit website assumes I am trying to log into Quickbooks Online. It is difficult to switch. Have to go to a computer that did not have Quickbooks Online log in

       

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