What happened to the sales receipt option in the +new menu?

I appreciate you for reaching out to us, west60cycle2. We aim to provide a better experience for you when utilizing your QuickBooks Online (QBO) account.

To help us better understand and resolve your situation, I'd like to gather some additional information and walk you through some troubleshooting steps. Did you encounter any errors when accessing the Sales Receipt feature on the + New menu? A screenshot would also be a great help.

Moreover, missing or unresponsive options in QBO can sometimes stem from outdated or corrupt cache files in your web browser. We can run some troubleshooting steps to eliminate the possibility of a webpage issue.

To proceed, sign in to your account using an incognito or private browser window. It will enable you to work with a clean slate, as private browsing doesn't store local files or cache. You can use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

Once it works in incognito mode, you'll have to clear the cache of your regular browser to remove the history or log of sites. You can also use another supported browser as an alternative.

Here's an article where you can learn more about how to boost the QBO performance: System requirements for QuickBooks Online.

I'm adding this guide to help you personalize invoices and other sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

If I can help you more while working with sales receipts within the program, let me know by adding a comment below. I'd love to hear how it goes on your end. Have a great rest of your day.