A credit card credit will show when you pay the bill that you've created. It'll show as credits available. You can use this to pay the bill that you've created.
When you open the bill that you've created and select the Pay Bills button, click the Set Credits button to use that amount to Pay Selected Bills.
This will happen if you recorded credit card activity and used your AP account in the detail area of the credit card charge transactions. Could that be what has happened?
I have taken over a set of books and one of the errors I’m trying to offset is a cc charge from Jan/21 that used A/P as the expense account. Any ideas on what the adjusting entry should be 3 years later? I’d really like to clear A/P aging instead of the two offsets sitting there forever. I use Quickbooks desktop.
best regards,
brenda
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