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david 3rdactmagazine
March 21, 2021
Solved

Why did a vendor disappear from my vendor list, and how do I get them back?

  • March 21, 2021
  • 11 replies
  • 56 views
No text available
Best answer by katelynner

QuickBooks Online

If the vendor isn't in your inactive list either, start by making sure you're seeing the full list rather than a filtered view.

  1. Go to Expenses, then Vendors.
  2. Select the Settings gear above the list.
  3. Check Include inactive.

 

If the vendor appears now marked as deleted, select them and choose Make active. If they still don't show up anywhere, view your account in a private or incognito browser window to rule out a caching issue. If that clears it, go back to your regular browser, clear its cache and cookies, or try a different supported browser.

 

You can also check the audit log to see whether the vendor record was changed or removed, and by whom.

 

QuickBooks Desktop

If a vendor disappears from the list until you close and reopen it, this usually points to a small data issue in your company file.

  1. Go to the File menu, then Utilities, then Rebuild Data.
  2. Select OK and follow the prompts to save a backup first.
  3. Let the tool repair your file, then select OK when it's done.
  4. Go back to File, then Utilities, then Verify Data, to confirm the file checks out.

 

If the vendor still disappears after that, work through the remaining steps in Fix data damage on your QuickBooks Desktop company file.

 

For more information on troubleshooting, visit the guide below that matches your product.

QuickBooks Online: Edit, delete, and restore list elements

QuickBooks Desktop: Fix data damage on your QuickBooks Desktop company file

 

Still missing after trying these? Let us know which QuickBooks product you're using and we'll help you take the next step.

 

11 replies

katherinejoyceO
katherinejoyceO
Level 9
March 21, 2021

Hi there, @david 3rdactmagazine.

 

Thanks for asking us here in the Community today. I'm here to help resolve this concern. 

 

Unusual behavior like missing vendors in QuickBooks Online can be caused by a browser-related problem. We can use a private browser to open your account and see if they show up.

 

Here are the keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

If the vendor shows up in the list, switch back to the regular browser and start clearing its cache & historical data. This helps to restore the default setup of the browser.

 

In case the steps above don't work, use another supported browser to get the best and most secure experience with the program.

 

Additionally, I'd also suggest checking and tracking activities made by users within the account: Use the audit log in QuickBooks Online.

 

Feel carefree to post any questions about QuickBooks. I'll be happy to help you some more.

katherinejoyceO
katherinejoyceO
Level 9
March 22, 2021

Hi david 3rdactmagazine,

 

Hope you’re doing great. I wanted to see how everything is going about the vendor's list concern you had yesterday. Was it resolved? 

 

Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

D
david 3rdactmagazineAuthor
March 23, 2021

thanks, but I had already tried those to no avail. And now, when I create a bill for a vendor, they disappear from the vendor list, and when I click on the "open bills" above the vendor list, where there are now 4, the reply is that no vendors fit the criteria.

 

cheers

C
CharleneMaeFQuickBooks Team
QuickBooks Team
March 23, 2021

I'm here to ensure this gets investigated, david 3rdactmagazine.

 

'd suggest reaching out to our QuickBooks Support Team to check why the vendor isn't showing. I'll guide you how.

 

  1. Click the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your issue or question on the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

To ensure that you'll be assisted on time, please see our support hours.

 

I also encourage running and customzing a report with vendor totals. This helps you monitor all the payments made to your vendors.

 

In case you'll need assistance in dealing with your vendor transactions, don't hesitate to get back on this thread. I'm always here to back you up.

H
HK55
March 9, 2022

Same question using quickbooks desk top. I need to close the vendor list, then reopen it and the vendor reappears.  How can i correct this

R
Rea_M
Level 10
March 9, 2022

I'll make sure you get to view and access the complete vendor list in QuickBooks Desktop (QBDT), @HK55.

 

Based on your description, it seems that you have a minor data issue with your company file. With this, I'd recommend utilizing the Rebuild Data tool. It's a built-in tool that can help automatically fix data issues with your company file. To do this, here's how:

 

  1. Go to the File menu.
  2. Select Utilities, then choose Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  4. Let the tool repair your file. It may take some time. 
  5. When the tool finishes, select OK.
  6. Go to the File menu.
  7. Select Utilities, then choose Verify Data.
  8. Let the tool check your file for data issues.

 

In case the issue persists, continue performing the recommended solutions in this article, starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

 

Also, to further guide you in managing your vendors, expenses, and paying bills in QBDT, I'd recommend checking out this article: Expenses and Vendors Help Articles for QuickBooks Desktop. It includes topics about purchase orders and inventories, to name a few.

 

Please don't hesitate to let me know if you have other concerns about the managing vendor list and transactions in QBDT. You can drop a comment below, and I'll gladly help. Take care always, @HK55.

C
CarouselDAmes
March 9, 2022

Thank you, but this is for multiple companies.  We have an extensive client list and it's happening with all of them.  Do you think that could be the issue?

katelynner
katelynnerCommunity ManagerAnswer
Community Manager
August 20, 2026

QuickBooks Online

If the vendor isn't in your inactive list either, start by making sure you're seeing the full list rather than a filtered view.

  1. Go to Expenses, then Vendors.
  2. Select the Settings gear above the list.
  3. Check Include inactive.

 

If the vendor appears now marked as deleted, select them and choose Make active. If they still don't show up anywhere, view your account in a private or incognito browser window to rule out a caching issue. If that clears it, go back to your regular browser, clear its cache and cookies, or try a different supported browser.

 

You can also check the audit log to see whether the vendor record was changed or removed, and by whom.

 

QuickBooks Desktop

If a vendor disappears from the list until you close and reopen it, this usually points to a small data issue in your company file.

  1. Go to the File menu, then Utilities, then Rebuild Data.
  2. Select OK and follow the prompts to save a backup first.
  3. Let the tool repair your file, then select OK when it's done.
  4. Go back to File, then Utilities, then Verify Data, to confirm the file checks out.

 

If the vendor still disappears after that, work through the remaining steps in Fix data damage on your QuickBooks Desktop company file.

 

For more information on troubleshooting, visit the guide below that matches your product.

QuickBooks Online: Edit, delete, and restore list elements

QuickBooks Desktop: Fix data damage on your QuickBooks Desktop company file

 

Still missing after trying these? Let us know which QuickBooks product you're using and we'll help you take the next step.

 

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