Why does QuickBooks say my receipt-forwarding email isn't verified, and how do I fix it?

Thanks for checking in with us, jeffdcmusic.

To get this sorted out, you may need to ensure you're setting up the email address correctly before forwarding the receipts in QuickBooks Self-Employed.

Here's how:

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Click the Profile ⚙ icon and then Forward receipts.
   
3. Follow the onscreen steps. You may need to verify the email address via text message. Note: If your email address has special characters, you may run into issues. Here's how to change the email address you use to sign in to QuickBooks Self-Employed.
4. Review the Your receipts must be sent from field. Use this email address to send emails to QuickBooks.
5. Select the Email me when QuickBooks receives a receipt checkbox if you want to know when QuickBooks starts scanning your receipts.
6. Hit Done.

However, if the setup is correct and still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back and forward the receipts from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

In case you need help with categorizing your transactions in QuickBooks Self-Employed, you can refer to this article: Updates to expense categories in QuickBooks Self-Employed. This will help guide you on how to report your self-employed income and expenses.

Keep me posted if you have any other questions about QuickBooks Self-Employed. I'm always up to keep helping. Have a nice day!