Solved

Why does the QuickBooks Online mobile app home screen show a bill count that doesn't match the Bill Pay/bills list?

Forum|Forum|3 years ago
March 24, 2023
3 replies
32 views

iPhone app on iPhone 13 mini

QuickBooks Online

Best answer by Emma_P

This is a display problem, not a books problem. The number on the Home screen and what loads on the Bill Pay screen come from two different pulls of your data, and one of them can fall out of sync. Outdated data cached on your device is the most common cause.

Refresh the app first

Close the QuickBooks app completely and reopen it.
Switch your device between Wi-Fi and mobile data to rule out a connection hiccup.
Restart your device.

Clear the app's stored data

If the mismatch is still there, the next step is to clear out whatever the app has cached locally, since that's most likely showing you a stale count. On Android, you can do this without reinstalling:

Open your device Settings.
Select Apps (the exact name varies by device).
Choose the QuickBooks app, then select Storage.
Select Clear data.

On iOS, there isn't an equivalent "clear cache" setting for individual apps, so the reliable way to clear stored app data is to uninstall and reinstall the app.

Still showing the wrong count?

If the number is still off after that, update both the app (from the App Store or Google Play Store) and your device's operating system. An outdated version of either can also cause data to display incorrectly.

Resource:

Fix common errors in the QuickBooks mobile app for Android

Still seeing something off in the app? Ask below.

R

RCV

QuickBooks Team

Thanks for taking the time to scour our Community space for potential solutions. If you haven't encountered this yet, this solution will prove useful in resolving bills due on the app home screen, DaveLev.

The app's cache can sometimes cause the app not to function well. Let's reset the app data to clear its cache. Simply select Help and then Reset App Data. After that, return to the app's home screen to view the 109 bills that are due.

If you experience the same problem, we can uninstall and reinstall the app. Here's how to download QuickBooks Online for iPhone:

Tap the App Store on your iPhone and sign in using your iTunes credentials.
Search for QuickBooks Online for iPhone.
Choose Free and then Install.
Sign in using the same QuickBooks Online company credentials.
Choose the QuickBooks Online company file.

QuickBooks Mobile version 5.5 is now available to all iOS users running iOS 9.3 or later (iPhone, iPad, and iPod touch). If you are using an iOS version prior to 9.3, you must upgrade to the most recent iOS version in order to use QuickBooks Mobile 5.5 or later. Please see this article for instructions on how to install the app: How to download the QuickBooks Online mobile app.

Feel free to check out this article for more insights on which QuickBooks Online mobile app features are supported on mobile devices: Compare mobile app features.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

D

DaveLevAuthor

I saw this answer posted every few places, but it is false.

in the iOS app, there was not "help" and "Reset app data" option. That is stale information.

Here is how to properly fix this, and if you agree, please click the thumbs up button so others will find this better.

Launch QBO App (think it is called "Quickbooks Accounting" in the App Store.

Click on the "more" button at the bottom. It has 3 horizontal lines.

At the top there are two icons - the 'cog' for account settings - like your company information and some alert settings, and a question mark in the top right.

On that page click on the question mark button in the top right.

You will see there are two options:

'Articles and support' which launces a pop up window where you can search questions, keywords, or topics

and

'Ask QB assistant a question', which is their bot service that doesn't do anything. In fact it points you to articles by showing you links, but when you click the links they do nothing (bug).

There is NO option to clear app cache.

What you need to do is delete the iphone app completely from your phone, which will then purge the data from the iPhone's cache.

Wait a few minutes, then head over to the App Store on your phone.

Search for "Quickbooks Accounting" app, and re-download (should be an arrow pointing down to show that you had it before).

Install it.

Sign in to it (kind of a pain, I know - 3-4 prompts).

It will remember what your bank was and stuff because it pulls those settings from the cloud version of the app.

Go through its tutorials - all the first run training stuff the app now does - and eventually you will land at your 'today' screen.

For me, when I now view Bill Pay, I see zero overdue bills, 0 upcoming bills, and 1 paid bill in the last 30 days. It finally works right for me.

Hope this helps - don't forget to like this post so others can find it please.

Emma_P

Answer

Community Manager

This is a display problem, not a books problem. The number on the Home screen and what loads on the Bill Pay screen come from two different pulls of your data, and one of them can fall out of sync. Outdated data cached on your device is the most common cause.