Can the return emails for approved estimates have their format changed- right now the title is quickboosk payments- that makes zero sense also no customer email shown

An approved estimate without a customer email means that I have to leave that email find the original estimate and then reply with a date and time that the work will be done. The current format was obviously created by a programmer who has no clue about how to communicate with customers- it is surprising that QBO has allowed this to be released, makes zero sense . The title of the email is Quickbooks Payments, then a smaller note that the estimate is approved- The title should be estimate approved, and there should be a return email to the customer so I can reply to that email