Chargeback Funds Withdrawn With No Notification or Case Visibility

Hello everyone,

I'm hoping someone from QuickBooks or another customer can help because I've spent hours on the phone with support and still don't have an answer.

We recently had two chargebacks, and the disputed funds have already been withdrawn from our bank account. However:

• We never received any email notifications about either dispute.
• There are no chargeback cases or notifications visible anywhere in our QuickBooks account.
• We have no case numbers, no reason codes, no documentation, and no deadlines to respond.
• One of our customers is asking us for details about the dispute, but we have absolutely nothing to provide them.

I've called QuickBooks Support multiple times and spent hours on the phone. Every representative tells me something different.

One agent was able to tell me the customer names and the dispute amounts, but couldn't provide any additional details. After spending a long time on hold, I was simply told that the issue needed to be escalated to a higher-level team.

At this point, it doesn't seem like anyone has visibility into what's actually happening. No one has been able to explain why there were no notifications, where the disputes can be viewed, or how customers are supposed to respond. It honestly feels like no one understands how this part of the system works.

At this point, the money has already been withdrawn, yet we have no visibility into the disputes or any way to defend ourselves. We don't know what the disputes are about, when they were opened, or whether there is still time to submit evidence.

My questions are:

1. Where are chargeback notifications supposed to appear in QuickBooks?
2. Is there a dashboard where these cases should be visible?
3. Why would funds be withdrawn without any email notification or access to the dispute details?
4. Has anyone else experienced this, and if so, how was it resolved?

This is extremely concerning because customers should have the opportunity to review and respond to disputes. Right now, we have no visibility into the process, and support has not been able to explain how we're supposed to manage chargebacks when we can't even access the case information.

Any guidance would be greatly appreciated. Thank you.