Credit card connection keeps breaking

Thank you for adding your first post here in the Community, Joanne. I'm here to take care of your concern about linking your credit card account to QuickBooks Online (QBO).

Your bank may have an additional layer of security reason why QuickBooks asks you for security steps to link your account. If you have 2-Factor Authentication with your online banking, your password is the first factor to log in, and then the text message code is the second factor. If you encounter issues with the security process, you may connect with your bank or to our designated Support for further assistance. This way, they can look into your account securely and review the connection between QuickBooks and your financial institution.

For more tips while handling banking-related issues with QBO, you can check the links below:

• What to do if you can’t find downloaded transactions in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

Once your account is connected, transactions are downloaded to QuickBooks automatically. From there, you're now ready to review and categorize them.

Please let me know if you have any other questions while connecting your credit card account to QBO. I'll be happy to help. Have a good one!