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August 19, 2025
Question

GraphQL error: Could not open JPA EntityManager for transaction; nested exception is org.hibernate.exception.JDBCConnectionException: Unable to acquire JDBC Connection

  • August 19, 2025
  • 1 reply
  • 1 view

when trying to add a new project, this is the error message displayed - what is the solution or workaround?

1 reply

QuickBooks Team
August 19, 2025

Logging out and logging back in can refresh your session and often resolve temporary errors like the one you're experiencing, Rubina.

 

The error message you’re seeing typically indicates a temporary server connectivity issue or an interrupted session. Logging out and back in may refresh your page and resolve the issue.

 

If the problem persists, please contact our Live Support Team for further investigation. They can securely access your account and provide tailored steps to fix the problem.

 

Here's how to reach them:

 

  1. Visit this link: https://quickbooks.intuit.com/learn-support/en-ca/contact.
  2. Select the software and version you’re using.
  3. Enter your question, then click Continue.
  4. Log in using your credentials.
  5. Review your personal information, then choose Get a chat.

 

Feel free to reply to this thread if you have additional concerns. We’re here to help.