Hello! I have QBO linked to all of my bank accounts. But QBO is double adding invoices AND transactions to my balances. How do I fix this?

Hi there expertelectricsk,

It's awesome that you were able to connect each of your banks to the feed in QuickBooks Online! That's a great way to manage your books and easily sort through your transactions. I can help you figure out why you're seeing double the transactions in your balances.

It would be helpful to have a bit more information about exactly which balances you're referring to and how you're entering your transactions, but I have an idea of what may be going on. When using QuickBooks Online's bank feeds, it's important to take note of whether the transaction is already in QuickBooks Online or not.

If the transaction is in QuickBooks Online, you'll want to Match the it from the feed to avoid duplication. If the transaction isn't in QuickBooks Online, using the Add option will ensure that it's entered. This article explains these options and how to use them: Categorize and match online bank transactions in QuickBooks Online

Since you're seeing duplicates, I suspect you may be adding each of the transactions instead of matching them when there are existing ones. If the program doesn't prompt you right away with the Match option, simply click the transaction to get access to the Find match feature. This brings up all transactions that might be related to the one in the bank feed and you can select the one you need. This is available for home currency bank feeds. If you have a bank feed set up in a foreign currency, the Find match isn't an option and you'll want to Exclude the transaction if QuickBooks isn't seeing the match for you.

In order to match using a foreign currency feed, the program is looking for an exact match on an open transaction. For instance, if you have a bill with a partial payment against it in QuickBooks, the program won't recognize the rest of the payment in the feed. In these cases, you can record the payments manually through the +New button and then manually reconcile them later through the Reconcile feature. This article can help with reconciling: Reconcile an account in QuickBooks Online

If you mean to say that the transactions are duplicating in the feed, here are some troubleshooting steps you can consider to rule out things like cache, browser, app, and Internet issues. Since QuickBooks Online operates in the cloud, each of those things can impact how it's working for you, so it's helpful to go through the following troubleshooting steps.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

To troubleshoot further or go into detail about your situation with one of our support team members, here are the ways you can get in touch to have a one-on-one conversation outside of the Community forum.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Wishing you the best!