How can I troubleshoot/ fix my sales receipts not being emailed when I send it? I send it multiple times and it doesn’t send to the recipient.

It's great to see you here today, @aoerentals-gmail.

Sending sales receipts is an essential part of a company's business processes. I'm here to help you figure out what happened and what to do to fix it. Before anything else, can you please let me know if you get any error messages or undelivered notices? Any additional information will do.

If you encounter bounced emails for sales receipts, it usually happen due to the following reasons:

• Because the email address was entered incorrectly
• There was a temporary issue with the recipient's email server

For this, review the recipient's email and make sure you're using the correct one. For other checklist and troubleshooting for bounced emails, refer to the links below:

• Delivery Errors when trying to email a sales form
• How to view list of bounced emails with delivery errors

If you're not experiencing the scenario above, open your account in a private web browser. We need check if this is a caching problem.

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If the problem doesn't come up, clear the cache to resolve browser issues in QBO. You can also use a different browser and see if the issue persists there.

I'll be right here of you have follow-up up questions with this emailing concern or other topics. Leave a message below or mention me on your replies so I'd get notified. Please have a nice day.