When you receive a payment from a customer, you need to let QuickBooks know the invoice was paid. Otherwise, it stays open and unpaid on your reports. I'd be happy to explain the steps for marking an invoice Paid.
Follow these steps to mark your invoice as Paid:
1. Select the + New button.
2. Select Receive Payment.
3. Select the name of the customer from the drop-down menu.
4. From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
5. Select the payment method.
6. Enter the Reference no. and Memo if applicable.
7. You can either deposit the money to your chequing account or to the Undeposited funds account.
8. Select Save and close.
Simple as that! I hope this helps get you back on track. If you have further questions, please don't hesitate to reach out to our tech support team for further assistance.
Have a great day!
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