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When refunding a customer, the refund is sent to the original payment card. If you'd like to learn more about refunding in QuickBooks, check out the following article as it shows you how to: Void or refund customer payments in QuickBooks Online. You can also record the record a customer refund using the guidance provided in this article here. Let me know if you have other questions, I'll be one message away in case you need anything else.
Otherwise, I wish you a great rest of the day.
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