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July 14, 2019
Question

I am having a problem with my invoices showing paid as soon as I save them. I dont press receive payment.

  • July 14, 2019
  • 1 reply
  • 3 views
No text available

1 reply

JaneD
Level 6
July 14, 2019

Hi amosmoosehunter,

 

It's possible that you enabled the Automatically apply credits feature in QuickBooks Online (QBO). This automatically applies credits to the next invoice you create for the same customer.

 

If you want to disable this feature, you can refer to these steps:

  1. Sign in to your QBO account.
  2. Go to the Gear icon and select Account and Settings.
  3. From the Advanced section, click on the pencil icon to edit Automation.
  4. Uncheck the Automatically apply credits box.
  5. Click on Save and Done.

I've attached some screenshots for reference.

 

 

Here's an article that will provide more information: Automatically apply credits to a new invoice.

 

I'm also linking an article just in case you need help with entering and applying a credit memo in QBO.

 

Please let me know how it goes. I'm here to help you further. Have a nice day.