I am having trouble matching receipts with bank transactions. For some reason I can't seem to match them up, what am I doing wrong?

Hello streatswestsprin,

Welcome to Community!  Matching your transactions in QuickBooks Online is essential, so you can reconcile your account with confidence.  I would be glad to help!

If you've paid your bills with a credit card, the bank fees can throw your transaction amounts out of balance.  QuickBooks enables you to manage the bank fees to prevent discrepancies during the reconciliation process. First you'll need to create an expense account for the fees, if you haven't done so already. Here's how:

1. Open your Settings ⚙ and select Chart of accounts

2. Click New

3. Create an Expense account for bank charges and give it a name such as 'Bank fees or Service fees'

4. Hit Save and close

To record the bank fees, follow these steps;

1. From the left menu, open +New, then select Receive payment

2. Checkmark the box next to the invoice you would like the payment to be applied to

3. Choose Undeposited funds from Deposit to ▼ dropdown

4. Hit Save and close 

5. Select + New, then Bank deposit. You should see the payment you entered in the Select the payments included in this deposit section at the top.

6. Place a checkmark to select the payment you want to deposit

7. In the Add funds to this deposit section, enter the amount of the bank service fee charged to you, as a negative amount

8. From the Account section, select the account you created for tracking bank fees

9. Verify that the deposit amount is correct

10. Select Save and close to record the transaction

Should you require additional assistance, please don't hesitate to contact us.  It would provide a great opportunity for us to work with you on a personal level, and assist you with accomplishing your QuickBooks goals as soon as possible!

Feel free to reach out again, if you have any other questions.  We would be happy to assist!