Customizing your sales forms is a great way to make your business stand out. QuickBooks Online gives you the flexibility to do so, and it's important to me that you can use the dragging tool after selecting the blue link Edit Labels and Widths to adjust your columns' layout.
From what you're describing, it sounds like this could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online
Once you're able to select Edit Labels and Widths, you'll see each column and its corresponding dragging tool.To adjust the column you'd like, start by reducing the width showing the highest number on its right. You'll then be able to gradually tailor successive columns and reach the one you wish to update. For more on how to customize sales forms in the program, check out this useful article: Customize invoices, estimates, and sales receipts in QuickBooks Online
I hope this helps! You're always welcome to stop by if you need anything else.
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