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September 18, 2021
Question

I created an invoice for an existing client and changed email address. However the invoice went to the original one. How do I correct this?

  • September 18, 2021
  • 1 reply
  • 2 views
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1 reply

Level 6
September 20, 2021

Hi aniz-premiuminno,

 

Glad to have you connect with us here. It's important you're able to send a customer invoice to the right email. Don't worry, I'll be happy to give you a hand with this so you can get back to doing what you enjoy. 

 

Based on what you've described, I recommend checking to make sure the email change was saved when you updated the email. Here's how to do this:

  1. Go to the Sales tab on the left side. 
  2. Select the Customers button. 
  3. Find and click on the customer name. 
  4. Hit Edit on the right side.
  5. Modify the email address, then select Save.

From here, I recommend creating a new invoice to see if the new email is reflecting. Give this a try and let me know what happens, I'll be one message away in case you have other questions. Otherwise, I wish you a great rest of the week.