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M
mcarpenter
December 1, 2025
Question

I have a Chequing that is linked to my bank, but isn't an option when receiving payment in mobile app. My bank is connected on the mobile app.  Any idea how to fix this?

  • December 1, 2025
  • 1 reply
  • 3 views

Since the recent update, I am unable to find the deposit accounts that I created to select when receiving payment on my mobile device. The default ones are the only ones available; "undeposited funds" etc. I had created a "Chequing" which is linked to my bank account, but it is not an option in the drop down menu when receiving payment in the mobile app. My bank still appears to be connected on the mobile app as it is up to date on my account balances. 

1 reply

M
MoiraskyeTQuickBooks Team
QuickBooks Team
December 1, 2025

Hi there, @mcarpenter.

Your active bank accounts will automatically appear in your QuickBooks application, making it easy to use them when receiving payments.

For now, let's log in to your QuickBooks Online (QBO) account through a mobile web browser and check if you’re able to use your chequing account for receiving payments there.

If the account shows up and works in the browser but not in the mobile app, we’ll need to perform some troubleshooting steps to refresh your app and for you to use your mobile app smoothly.

 

For iOS:

 

  • Open Settings and go to General.
  • Tap iPhone Storage and locate the QuickBooks Online app.
  • Tap Offload App.

 

For Android:

 

  • Go to the Home menu or tap the three dots in the upper-right corner.
  • Select Settings, then tap Refresh Data.
  • Tap Yes to confirm.

    Once you complete these steps, try reopening the app and see if the chequing account works for payments.

    Let me know how it goes or if you need any extra help!
M
mcarpenterAuthor
December 1, 2025

Hi,

 

It does show the chequing account when I use the mobile browser. I followed the steps and offloaded my app, redownloaded it and I still cannot see the chequing account on the app.

J
JaneDave_IQuickBooks Team
QuickBooks Team
December 1, 2025

Hello there, MC.

 

I applaud your effort in following all the troubleshooting steps that my previous colleague has provided. However, to further investigate the issue, I recommend you contact our Live Support team. They have access to resources and tools that offer real-time assistance through screen-sharing sessions, which will isolate and resolve your concern.

 

You can get in touch with them by following the steps below:

 

  1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
  2. Select (?) Help icon in the upper right corner of your screen.
  3. Choose either the Assistant tab or the Search tab. From there, type a question or topic you need help with, then select Contact a human.

 

You can also check this page to check when the Live Support team is available, allowing you to select a time that fits your schedule: Support Hours.

 

In the meantime, you can continue to utilise your mobile browser or web browser to receive your payments instead of using your Mobile app. 

 

Feel free to reply to this post if you need further assistance.

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