I have client who has outstanding balance of $13k but shows a credit on their account of $28k. Looks like two of the clients payments were double creddited. How do I fix?

Hi stevebuilt-inc,

Welcome to Community!  QuickBooks Online provides options for completing your daily bookkeeping tasks, so you can assure your books are aligned.  It's important that transactions are recorded accurately so your accounts remain balanced.  I'd be glad to assist!

First and foremost, it's important to note that making changes to transactions that have been reconciled, can cause a negative impact on other areas of your books.  It's in your best interest to consult with an accounting professional or an associate, for the best course of action before proceeding.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area.

If a duplicate entry has been applied, you can delete the duplicate transaction.  However, this can't be undone, so if it's deleted in error, you'll need to re-create it.  

Here's how to remove the duplicate;

1. Open your Settings ⚙ and then Chart of accounts

2. Locate the account in the list and select Account history in the Action column

3. Open the Filter to refine your search

4. Locate the duplicate entry

Hint: Click on the Payment column to simplify your search for duplicate amounts

5. Review the duplicate entries and ensure the date and other information matches

6. If you see that one has been reconciled 'R' and one has been cleared 'C', you can click on the cleared item and select Edit to open the transaction

7. Click More at the bottom of the page and select Void/Delete

If you require additional assistance, please contact us outside of Community.  It would be our pleasure to work with you directly and ensure your account is balanced as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach out again with other questions.  We're always happy to help!